Frequently Asked Questions
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support@aurapropertysolutions.com
Why Aura?
Why choose Aura Property Solutions for your daycare or school?
Aura Property Solutions operates with higher standards than the average cleaning company, with a strong sense of responsibility to both our clients and our team. We invest in the people who represent us—our cleaners are highly trained, supported, and treated with respect because we know quality service begins with those doing the work. When professionals are valued and held to clear expectations, the results are consistent, reliable, and felt in every classroom, play area, and common space.
We take pride in caring for facilities and the children and staff who depend on them. Our team follows structured processes, meets regularly to stay aligned, and approaches every service with focus, professionalism, and attention to detail.
From the products we use to the way each service is completed, your satisfaction—and the safety and hygiene of your facility—matters. If something isn’t right, we address it promptly and without hesitation. Our commitment is simple: leave every space safer, cleaner, and healthier than we found it, so the difference is felt long after we leave.
Can I trust Aura?
Can I Trust Aura Property Solutions?
We understand that allowing a service team into your daycare or school requires the utmost trust. That trust is something we take very seriously.
Every member of our team is carefully vetted through a thorough screening and interview process. We maintain structured oversight of scheduling and assignments to ensure accountability, consistency, and clear communication at all times.
Aura Property Solutions is fully insured and bonded, providing protection and peace of mind in the unlikely event of accidental damage. We are deliberate in who we bring onto our team, and every professional is held to the same high standards of care and responsibility we expect of ourselves.
Our promise:
You can feel confident in the people we send, the work they perform, and the respect and safety they bring to every classroom, play area, and common space.
Are you child-safe & eco-friendly?
Yes. 1000% Yes.
At Aura Property Solutions, we use high-quality, eco-friendly products that are safe for children, staff, and the environment. Microfiber cloths help reduce waste, and all vacuums are equipped with HEPA filters to minimize allergens and dust—helping keep classrooms and play areas healthy.
Our team follows a detailed, facility-specific checklist for every service, ensuring each classroom, restroom, and common space is thoroughly cleaned. All of our cleaning practices comply with CDEC and the Colorado Department of Public Health & Environment sanitation and cleanliness standards, giving you confidence that your facility meets or exceeds regulatory requirements.
We stay up-to-date with the latest cleaning products, techniques, and industry-leading practices to provide the most efficient, safe, and reliable service possible for your daycare or school.
Do you provide cleaning supplies?
Our cleaning technicians arrive fully equipped with professional-grade tools and cleaning products. If you have specific products or a vacuum you’d prefer us to use, just let us know in advance and we’ll gladly accommodate your request.
Will you move the furniture?
For classrooms, play areas, and common spaces, our team will carefully move or adjust furniture and equipment as needed to ensure thorough cleaning. Desks, chairs, shelves, and other movable items will be shifted so we can clean all surfaces and floors properly.
For very heavy or fixed items that cannot safely be moved, we may ask for your assistance to access certain areas. Our goal is to leave every space fully clean, safe, and ready for children and staff, without leaving corners or hidden areas untouched.
What if I don't see a service listed?
We are committed to providing a service that meets your expectations and makes your property feel its best. If you have a specific cleaning need or request, we encourage you to reach out by phone or message—our team is happy to assist.
Every property is unique, and our services are designed to reflect that. Whether you have particular instructions, areas of focus, or special requests, we tailor our approach to meet your needs, ensuring a thorough and personalized clean every time.
What do you NOT clean?
For safety and quality reasons, our services do not include cleaning human waste or handling biohazard situations, and we are not equipped for disaster cleanup. We also do not clean fragile items that require special handling or anything beyond reach of a standard two-step ladder.
Our exterior services are intended for routine care and are not designed as pre-painting or deep-clean treatments. We reserve the right to decline any service that our team feels is unsafe or beyond the scope of our standard procedures.
What if I need to cancel?
We understand that plans can change. If you need to cancel or reschedule a cleaning appointment, we kindly ask for at least 48 hours’ notice. This allows us to adjust our schedules and continue providing reliable service.
Cancellations or changes with less than 48 hours’ notice, as well as no-shows, may be subject to a cancellation fee.